Windows 7 re-authorization problem

sammy24 · Post by **sammy24** » Tue Nov 03, 2009 8:58 pm

Something got messed up as I was trying to insert the proper serial numbers for Jamstix and Jamcussion while reinstalling my software for Windows 7. Now in Cubase if I try to load jamstix it crashes immediately. I'm nearly positive this is authorization/registration related. I tried uninstalling, etc, and reinstalling but this hasn't helped.

There's got to be some way to start fresh. Please help!

Post by **Ralph @ Rayzoon** » Wed Nov 04, 2009 8:29 am

Please use a different host for activation, like MiniHost or SAVIHost. If you also have trouble there, let me know.

sammy24 · Post by **sammy24** » Wed Nov 04, 2009 10:35 pm

It is opening fine in Minihost which i just downloaded, as well as Cantabile. And in both cases, it say that the plugin is registered to me already. So it seems that the activation did take effect. It still crashes on load in Cubase, however. Any ideas?

Post by **Ralph @ Rayzoon** » Thu Nov 05, 2009 8:15 am

Are you using 32-bit or 64-bit Cubase?

sammy24 · Post by **sammy24** » Sat Nov 07, 2009 6:43 pm

32-bit Cubase (as far as i know, at least) and 32-bit Windows 7.

Post by **Ralph @ Rayzoon** » Sun Nov 08, 2009 11:12 am

Please send me rzdlog.txt from My Documents\Jamstix2.

sammy24 · Post by **sammy24** » Wed Nov 11, 2009 9:42 pm

hi, did u receive the rzdlog.txt that i sent you? (if not, which email address should i use?)

Post by **Ralph @ Rayzoon** » Thu Nov 12, 2009 3:07 am

Got the file but am traveling right now. Will get back to you as soon as I can.

sammy24 · Post by **sammy24** » Tue Nov 17, 2009 2:34 am

thanks

Post by **Ralph @ Rayzoon** » Tue Nov 17, 2009 10:03 am

Please try the 2.5.3 Beta 12 and let me know if it fixes the issue.