Crash on exit in cubase

[o_range]

Whenever I use JS4 in cubase I get the following crash on quitting cubase

Faulting application name: Cubase10.5.exe, version: 10.5.10.120, time stamp: 0x5e2233f1
Faulting module name: js4sl64.rtxc, version: 0.0.0.0, time stamp: 0x5db74545
Exception code: 0xc0000005
Fault offset: 0x0000000000010b69
Faulting process ID: 0x18b8
Faulting application start time: 0x01d5e4189efb4b5e
Faulting application path: C:\Program Files\Steinberg\Cubase 10.5\Cubase10.5.exe
Faulting module path: C:\ProgramData\Jamstix4\bin\js4sl64.rtxc
Report ID: c0876d4e-6bb8-4b6a-a72a-80795652cb45
Faulting package full name:
Faulting package-relative application ID:


get this in cubase 10 and cubase 10.5

[Ralph @ Rayzoon]

Please use 'Email Tech Support' in the JS4 song menu or manager tool to send us the logs. Thanks!

[o_range]

done - thanks

[Ralph @ Rayzoon]

Please run Cubase via right-click->Run As Admin and tell me if that fixes the issue.

[o_range]

Please run Cubase via right-click->Run As Admin and tell me if that fixes the issue.

hi - no change.

also my normal login has admin rights

[jas_lan]

There is a new “Hotfix” for Cubase 10.5 that is supposed to fix some strange behaviors. Might be worth a try.

[o_range]

There is a new “Hotfix” for Cubase 10.5 that is supposed to fix some strange behaviors. Might be worth a try.

thanks for the tip

I get the error with version 10 and version 10.5.10/11/12

The crash is definitely within JS not cubase

[jas_lan]

Has it always been doing that or did it just start? All projects or a particular one? What if you remove other third party plugins and only leave Jamstix? I wonder if it could be a folder permissions issue. I am using Cubase 10.0.5 and not having any crashes on exit.
I haven’t updated to Cubase 10.5 so can’t offer any help there.

[o_range]

Has it always been doing that or did it just start? All projects or a particular one? What if you remove other third party plugins and only leave Jamstix? I wonder if it could be a folder permissions issue. I am using Cubase 10.0.5 and not having any crashes on exit.
I haven’t updated to Cubase 10.5 so can’t offer any help there.

all good questions

The recent Cubase 10.5 releases have had lots of issues with crashing on exit so I've been paying more attention to the windows event log than normal. I don't think this is an issue with the general cubase 10.5 issues as I get the same crash on exit when I use cubase 10.0.5

I 'think' I get this every time I use JS4 - but there has been times when I don't have this crash too - can't pin down the pattern though.

I'm 99.999% sure this is a JS issue not cubase as the crash happens in a JS C file I think. Odd that it happens on quitting cubase - not whilst closing the project.

I do have an odd setup with 3 monitors - one of which is super-wide-screen. (NOT hdpi as per another thread). So maybe there is something specific about that. I'm also the one that has the HDPI bug so maybe something there ?

It's not a total showstopper as the crash happens right at the end of the 'exit process' so cubase still writes it's preference files ok.

[jas_lan]

I have been using Cubase since version 5 and Jamstix since about 2011 and I have gotten crash on exit in older versions of Cubase but so far (fingers crossed) C10 has been really solid. The crash on exit has always seemed to be a “mysterious” thing in Cubase. Different people get them on different versions with different plugins, etc. It’s got to be tough for developers to figure this kind of thing out when there are so many different platforms of third party software plugins, hardware drivers, and computer/OS configurations interacting and they all have to play nicely. Especially, when the crash on exit seems to be so inconsistent as far as who gets it and when and not every time, etc. I hope it gets sorted out soon!